Customer Testimonials
Convenient appointment date and time, friendly helpful service , prompt delivery of service. Nice waiting room.
Every thing was perfect except, no one picked there head up and acknowledged the fact I was waiting for service
Dave provided superb service! He checked me in, updated me, and explained everything at cash out. I will be back to buy 2 tires from him because of his stellar service today! Superb service!!!
Employees are extremely polite and professional. The shuttle service is dependable and pleasant. Five stars all around!
After making app online and then call up as a follow up, on Monday no one can find my App!! Things improved rapidly once I got hooked up with the service agent. Service was exemplary and communication was excellent. Kennth was great in making sure I was able to approve every item recommended. Great experience after the initial mishap.
Representative at check-in very pleasant & helpful; total service done most efficiently; dealings with Ira Toyota Hyannis continue to be a positive experience.
They always provide a cursory inspection and proactively found my radiator was about to fail. Saved me serious issues and $$.
The sales piece was business as usual but the service department is excellent. The staff are patient, comprehensive and scheduling is so easy.
I had a free oil change coupon. They were very professional and courteous and had my car ready in less than an hour. Thank you.
It was very easy to make an appointment on line. Service was quick and efficient.
Professional & friendly staff; work completed within the time estimated; comfortable waiting area with coffee & WiFi
Fair price for trade in and helpful sales agent. Large assortment of used vehicles to decide from. Overall good experience. Sam was my salesman and was a pleasure to work with.
I had an older Lexus that had a range of problems and Katie in the service department led me through the process with great updates and advice every day!
Hard working people there, Toyota policy of 5000mi. to rotate tires, not needed, but appreciated
Very professional, knowagable, communicate well with customers, good scheduling, prompt,, honest, will use again in service of my Camry
Really appreciated the excellent customer service and friendliness of the team. They were able to diagnose and solve my issue quickly and efficiently. Everyone was very helpful.
This IRA dealership is great.... The one in Orleans not so much. I would recommend IRA Hyannis
Contacted J. R. in sales about a vehicle we liked, negotiated a decent deal, closed out all the paperwork with David who was very courteous, professional and organized, I have no complaints and am overall satisfied with the entire process, definitely will buy from these folks again
I recently moved to the Cape and had concerns for my 2024 Hybrid Rav4. Al scheduled an appointment for my car the next day. Eric reviewed Al’s documentation and listen to my concerns. I did have to wait a bit for the service. However, all my concerns were addressed. I feel my first interaction with Ira Toyota was a positive one, and look forward to them keeping my 2024 hybrid RAV4 running optimally. Many thanks, Sharon Harrison
Things were slow today because of IT challenges but a young lady at the counter went above and beyond to get a the job done. The things that keep you coming back.
Friendly service. Great staff. JR was the best. Constant communication. Local dealer on Cape Cod. No need to go off Cape
I worked with Kate yesterday. She was efficient, friendly, very professional and made me feel like my satisfaction was her goal. Kate explained everything well so that I could understand and make a good decision. I was extremely happy with her service. As usual, the technicians who work on my vehicle do a wonderful job. I wouldn't consider going anywhere else.
I was very impressed with Ron in the service department. Very pleasant, knowledgeable and attentive to my vehicle needs. He is a keeper! P..S The shuttle driver was also very nice!
Great customer service, comfortable waiting area, quality auto service. They always do a good job and keep my maintenance up-to-date with reminders and updates.
Very appreciative of the customer service aspect (A+ to Katey Decosta) as well the technical competence. I appreciate the spacious area allotted to customers, the coffee, the outdoor benches, the cleanliness, the availability of rental cars and the Internet cafe and the diligence and attention paid to both myself and my vehicle. It’s worth the hour and a half drive from Provincetown.
Craig Kinney was most helpful and would recommend him highly he was terrific an explained as much as he could all the bells and whistles Tim was able to help when Craig not in
Amazing service by both Kenny and Marlaine. I was visiting cape cod from Boston and needed a last minute repair to my car. They were incredibly accommodating and were able to squeeze me in first thing in the morning. Their customer service was impeccable and the service was flawless.
Had very good experience today with my service visit. Was given a good estimate of time it would take and it was done on time.
The service at IRA Toyota is excellent in all regards. No more words are necessary.
Great staff and service. So willing to answer all questions and fast service. Nice waiting area too
Great service Very prompt and reliable Very pleasant and professional service people Clean waiting room
Service supervisor was very responsive to my concerns and took the time to provide a clear explanation.
Buying a car from IRA was a seamless and satisfying experience, highly recommend for everyone.
The people at Ira Toyota are very courteous and helpful. I purchased my car from Ira Toyota in 2020 & have brought it only here for any & all maintenance.
Dave, in Service Department, was very efficient and informed me as soon as my truck was ready . Always consistent service at Hyannis Toyota
JR is the best car sakesman I have ever dealt with. He listened to me and got me exactly what I wanted.
Everything is good. But he dented my car. So I have to make another appointment and go again. And I didn’t even know how it’s come out .
Service staff is friendly and very attentive. Work was completed in a timely manner and the issue was resolved.
I had the best service advisor taken care of me and it was the best service I have had at your facility in all of my visits. Thank you David Nickerson. Your facility is lucky to have him.
Excellent service professionals. They are thorough and explain everything that needs attention. I have used this dealership for almost 25 years, and they have always kept my Toyotas running well.
Dealership is very nice.they treat me good. Suggest me a good deal.especially salesman denial Gonzales.
Excellent service , friendly staff and great snacks. And great recliners , and relaxing atmosphere to wait for service
It’s difficult to get enthusiastic over an oil change, but Ira did all that could reasonably be expected of a Toyota dealership. Thank you .
Got to the dealer met with Kathy the service writer very pleasant said service would be about 90 minutes to service my RAV 4 offered me a coffee and said she would find me in the waiting area when done dealer service was done and she said every thing was fine very satisfied with the whole experience thanks Toyota
Hyannis Toyota is where I purchased this vehicle. They have taken care of me whenever I had any issue. It has always been a pleasure to work with them and especially KENNY in the service department which goes above and beyond and if I can, I will buy all my cars in the future from them.
Had a recall done and oil and filter it took a while but the service was great the service advisor Randal Linnell was great looking forward to working with him again
The service staff is excellent. They help out with transportation while your vehicle is being serviced and I appreciate that.
Personable sales person, told the state inspection would be 90 min and it actually was just under an hour, comfortable waiting area, great coffee!
Great friendly staff, our tech that worked on our vehicle sent me a very detailed video of what was done and needed to be done to our vehicle, which I truly appreciated. Quick and easy service, as always! But this time the man working on our car really made it enjoyable as he was very knowledgeable!
Had to get my TPMS sensors re-programmed after getting new tires. Eric, Service Advisor, told me all four ensures were no good (20-year-old Lexus). He gave me a quote to replace them. Did not have time to get it done at that time. Eric was very understanding and professional. I will return when I can schedule an appointment.
This dealership has great service and most of all it has great people working there.
A very positive experience getting four new tires and an alignment today. The waiting area was very comfortable with good people to have conversations with. For the amount of work I had done the wait time was very sufficient. Thank you Ira Toyota of Hyannis.
If you do not come here for service…shame on you !!! Well taken care of…..
Service was friendly and efficient for my Toyota Care check-up. Love the black leather arm chairs in the waiting room!
Prompt attention to my vehicle without an appointment and excellent communication with my service advisor, Ismael.
Superior customer service, explaining & diagnosing the issue, providing for car rental during repair time, and even servicing the brakes due to the time the vehicle had to be there awaiting repair. Superior repair as well on a complex problem. Would repeat business and recommend to others
My car was done on time. Service was great. Appreciated the courtesy van. Thank you.
Got the car inspected late on a Saturday. Couldn’t have been nicer and more accommodating🌸🌸🌸
They were very helpful and prompt with fixing my door. I will be returning next time I need to be serviced
The staff are all courteous and professional. I got a state inspection and a new key. The waiting area is comfy and they have fee WiFi.
I had a problem with my 4Runner and Eric Moberg was excellent to help get my car fixed. Thank you for the great service!
The service dept is Top Notch!! Eric and crew are exceptional! Waiting area is very accommodating and comfortable to work while waiting
My car was taken in early which I appreciated very much. Professional and friendly service.
Ira toyota handled my recall quickly. Al explained everything. This was the best service I have ever had anywhere and I can’t wait to go back.
Awesome help by advisor al g g g g g g g g g g g
Service was quick and efficient Very pleasant staff. Service advisor very accommodating. Will be back!
Ron was great to work with very friendly and polite and helpful. Good communication. Pleasant to work with
Found a perfect pre owned first car for my Grandaughter. She is over the moon. Thank you again Hyannis Toyota!
A helpful gentleman sign me in. Gave an estimate time the car would be done and it was.
Justin Brandt is the best salesman out there! I am recommending him to all of my friends.
Saleperson was very good . Offered options and listened to my needs . Failrly easy process to end
Treated with kindness. No pressure on services suggested. Assisted in body work and windshield replacement research
Drop off was complete. Follow-up questions to my concerns were on track. Communication about work needed and done were timely. Overall a positive experience.
David was very good throughout the whole process of finding an alternative key for the wheel locks on my Sienna
I have never had a problem with this dealership on my car repairs and the final price they quoted is always spot on
I always have great experience here. Thank you. You guys always do such a good job
From the first call right through dropping the car off down at the ferry for me they just did a great job
I was using the service department. Alfred Ordos is a professional advisor! He’s courteous and helpful.
My salesman Jeremy Holzworth was extremely helpful and professional. I will definitely be recommending him to friends and family
Always professional and timely. Up front as to estimated expense & no over selling! Rely on their integrity
Kenny at the service department was such a huge help and a very pleasant person to have at Toyota!
Very nice people at Hyannis Toyota Great Service, never a bad experience. Nice waiting area clean and relaxing.
Eric did a great job and my car was well taken care of and repaired! Friendly service and prices were good!
The service goes above and beyond in meeting the customer’s needs. The service team is very good at explaining and validating what needs to be done as well as including my personal list. I felt it was definitely a team effort in problem solving together to creat a roadmap for my car.
Hard to find dealerships that don’t seem like either a rip off or ones that actually have good technicians that fix a car right the first time. But what’s more important than that is communication. Get a phone call with an update when you expect it so you don’t have to hunt down your rep, call, leave message ect. Hyannis Toyota always does a great job.
I HAVE BEEN USING IRA TOYOTA…HYANNIS TOYOTA FOR YEARS! They are always professional and complete the service in a timely manner! Kenny and Eric helped me today and were the Best!!!
The service was very fast and convenient, starting from a making appointment, dropping car and pick up the vehicle. Also very useful texting communication tools about farther services on vehicle making you choose either you need them or not .
Always a great experience. Very helpful people. Efficient and timely service. No hassles. Been a customer for years!