Customer Testimonials

Everyone was very nice and friendly. The coffee wasn’t very good! The waiting room was nice and warm n comfy.

I went in asking for help with a bolt in my tire! They were so kind and fit me into their schedule. They kept me updated throughout, fixed the problem and did a quick service check. They brought some concerns to my attention and told me what could be done. I was very impressed with the gentleman who helped me. He was professional, sincere, and courteous.

New to this dealership and happy -- very friendly and accommodating. It was a great 1st time experience - I'm happy to be having my Carolla serviced here.

I buy from this dealer because of the salesman - Jeremy who I have now bought 4 trucks from.

Great service at the window Efficient. I was able to get the service done and then get to work.

Great,service and execution. A clean organized operation with professional and courteous staff. Highly recommended.

After few years of not getting my car inspected directly by a Toyota dealership I was pleasantly impressed by how much the dealership improved. It was a great experience and I will definitely go back.

Danny was great and kept me informed throughout the process and was informative and helpful.

They were very nice. Service was done quickly . The assistants were helpful. I’m definitely going to keep coming back for service

Car was serviced; ready when promised. No complaints about my visit. Waiting area was quiet even though there were many of us waiting.

I’ve been coming here for years with my 2009 Tacoma. Great service, genuine care and transparency.

Super friendly rep. Explained everything in detail ahead of time. I had signed up for the wrong service, which would have cost me more money and he corrected it for me.

Service was professional and quick. Great job! Danny was friendly and did his job very well.

I brought my vehicle in for service ! My service was completed in a timely manner, and my car drove so much better after the service! The employees were very professional, Knowledgeable and kind!!! I would recommend this dealership!!!

Five star, white glove service from EVERYONE at Ira Toyota of Hyannis!! A pleasure every time I visit…I’ll never go anywhere else. From buying my car to every service appointment, these folks are top notch!! PS: I LOVE MY RAV4!! ❤️

I was treated with respect and I can't say enough about Eric Moberly. He was very helpful.

Great service every time I go for assistance. The service Manager Meaghan Hughes is fantastic! Great experience!

Very good service , and care for our cars and trucks, Very satisfied with the service and care.

Very clean and comfortable. Our rep was great and not pushy to do the expensive work

Excellent service on my new to me Toyota Tacoma. Kept me informed at each step of the repair and contacted me when the service was completed. I cannot say enough positives on the entire experience. I opted for some additional work while the Truck was in the Service Department. I have been to all the local Toyota Dealers including off Cape and this was the best by far. Kudos to Meghan, Stephen, and of course Alfred Erdos Jr.

Very Professional. Great service from checking in to checking out. Service Advisor kept me informed with everything going on.

Kenny Guay was so kind and kep me well informed during the whole service expetience

Employees were very knowledgeable customer service was very good they told you what you needed in the future

Very professional and efficient Sales staff (particularly Craig). Gave me a very trade offer and made the entire buying experience a pleasure.

Great appointment system, wonderful waiting room with coffee and wifi and plush chairs, and reasonable service price. I’ve been having my cars serviced here for four years already.

Excellent management and very good buying experience. Got the car I wanted at a very good price with no hastles.

The service manager Kenny was outstanding by means of communication of everything. I wish that upon pickup the interior of my car was as clean as I left it!

Convenient appointment date and time, friendly helpful service , prompt delivery of service. Nice waiting room.

Every thing was perfect except, no one picked there head up and acknowledged the fact I was waiting for service

Dave provided superb service! He checked me in, updated me, and explained everything at cash out. I will be back to buy 2 tires from him because of his stellar service today! Superb service!!!

Employees are extremely polite and professional. The shuttle service is dependable and pleasant. Five stars all around!

After making app online and then call up as a follow up, on Monday no one can find my App!! Things improved rapidly once I got hooked up with the service agent. Service was exemplary and communication was excellent. Kennth was great in making sure I was able to approve every item recommended. Great experience after the initial mishap.

Representative at check-in very pleasant & helpful; total service done most efficiently; dealings with Ira Toyota Hyannis continue to be a positive experience.

They always provide a cursory inspection and proactively found my radiator was about to fail. Saved me serious issues and $$.

The sales piece was business as usual but the service department is excellent. The staff are patient, comprehensive and scheduling is so easy.

I had a free oil change coupon. They were very professional and courteous and had my car ready in less than an hour. Thank you.

It was very easy to make an appointment on line. Service was quick and efficient.

Professional & friendly staff; work completed within the time estimated; comfortable waiting area with coffee & WiFi

Fair price for trade in and helpful sales agent. Large assortment of used vehicles to decide from. Overall good experience. Sam was my salesman and was a pleasure to work with.

I had an older Lexus that had a range of problems and Katie in the service department led me through the process with great updates and advice every day!

Hard working people there, Toyota policy of 5000mi. to rotate tires, not needed, but appreciated

Very professional, knowagable, communicate well with customers, good scheduling, prompt,, honest, will use again in service of my Camry

Really appreciated the excellent customer service and friendliness of the team. They were able to diagnose and solve my issue quickly and efficiently. Everyone was very helpful.

This IRA dealership is great.... The one in Orleans not so much. I would recommend IRA Hyannis

Contacted J. R. in sales about a vehicle we liked, negotiated a decent deal, closed out all the paperwork with David who was very courteous, professional and organized, I have no complaints and am overall satisfied with the entire process, definitely will buy from these folks again

I recently moved to the Cape and had concerns for my 2024 Hybrid Rav4. Al scheduled an appointment for my car the next day. Eric reviewed Al’s documentation and listen to my concerns. I did have to wait a bit for the service. However, all my concerns were addressed. I feel my first interaction with Ira Toyota was a positive one, and look forward to them keeping my 2024 hybrid RAV4 running optimally. Many thanks, Sharon Harrison

Things were slow today because of IT challenges but a young lady at the counter went above and beyond to get a the job done. The things that keep you coming back.

Friendly service. Great staff. JR was the best. Constant communication. Local dealer on Cape Cod. No need to go off Cape

I worked with Kate yesterday. She was efficient, friendly, very professional and made me feel like my satisfaction was her goal. Kate explained everything well so that I could understand and make a good decision. I was extremely happy with her service. As usual, the technicians who work on my vehicle do a wonderful job. I wouldn't consider going anywhere else.

I was very impressed with Ron in the service department. Very pleasant, knowledgeable and attentive to my vehicle needs. He is a keeper! P..S The shuttle driver was also very nice!

Great customer service, comfortable waiting area, quality auto service. They always do a good job and keep my maintenance up-to-date with reminders and updates.

Very appreciative of the customer service aspect (A+ to Katey Decosta) as well the technical competence. I appreciate the spacious area allotted to customers, the coffee, the outdoor benches, the cleanliness, the availability of rental cars and the Internet cafe and the diligence and attention paid to both myself and my vehicle. It’s worth the hour and a half drive from Provincetown.

Craig Kinney was most helpful and would recommend him highly he was terrific an explained as much as he could all the bells and whistles Tim was able to help when Craig not in

Amazing service by both Kenny and Marlaine. I was visiting cape cod from Boston and needed a last minute repair to my car. They were incredibly accommodating and were able to squeeze me in first thing in the morning. Their customer service was impeccable and the service was flawless.

Had very good experience today with my service visit. Was given a good estimate of time it would take and it was done on time.

The service at IRA Toyota is excellent in all regards. No more words are necessary.

Great staff and service. So willing to answer all questions and fast service. Nice waiting area too

Great service Very prompt and reliable Very pleasant and professional service people Clean waiting room

Service supervisor was very responsive to my concerns and took the time to provide a clear explanation.

Buying a car from IRA was a seamless and satisfying experience, highly recommend for everyone.

The people at Ira Toyota are very courteous and helpful. I purchased my car from Ira Toyota in 2020 & have brought it only here for any & all maintenance.

Dave, in Service Department, was very efficient and informed me as soon as my truck was ready . Always consistent service at Hyannis Toyota

JR is the best car sakesman I have ever dealt with. He listened to me and got me exactly what I wanted.

Everything is good. But he dented my car. So I have to make another appointment and go again. And I didn’t even know how it’s come out .

Service staff is friendly and very attentive. Work was completed in a timely manner and the issue was resolved.

I had the best service advisor taken care of me and it was the best service I have had at your facility in all of my visits. Thank you David Nickerson. Your facility is lucky to have him.

Excellent service professionals. They are thorough and explain everything that needs attention. I have used this dealership for almost 25 years, and they have always kept my Toyotas running well.

Dealership is very nice.they treat me good. Suggest me a good deal.especially salesman denial Gonzales.

Excellent service , friendly staff and great snacks. And great recliners , and relaxing atmosphere to wait for service

It’s difficult to get enthusiastic over an oil change, but Ira did all that could reasonably be expected of a Toyota dealership. Thank you .

Got to the dealer met with Kathy the service writer very pleasant said service would be about 90 minutes to service my RAV 4 offered me a coffee and said she would find me in the waiting area when done dealer service was done and she said every thing was fine very satisfied with the whole experience thanks Toyota

Hyannis Toyota is where I purchased this vehicle. They have taken care of me whenever I had any issue. It has always been a pleasure to work with them and especially KENNY in the service department which goes above and beyond and if I can, I will buy all my cars in the future from them.

Had a recall done and oil and filter it took a while but the service was great the service advisor Randal Linnell was great looking forward to working with him again

The service staff is excellent. They help out with transportation while your vehicle is being serviced and I appreciate that.

Personable sales person, told the state inspection would be 90 min and it actually was just under an hour, comfortable waiting area, great coffee!

Great friendly staff, our tech that worked on our vehicle sent me a very detailed video of what was done and needed to be done to our vehicle, which I truly appreciated. Quick and easy service, as always! But this time the man working on our car really made it enjoyable as he was very knowledgeable!

Had to get my TPMS sensors re-programmed after getting new tires. Eric, Service Advisor, told me all four ensures were no good (20-year-old Lexus). He gave me a quote to replace them. Did not have time to get it done at that time. Eric was very understanding and professional. I will return when I can schedule an appointment.

This dealership has great service and most of all it has great people working there.

A very positive experience getting four new tires and an alignment today. The waiting area was very comfortable with good people to have conversations with. For the amount of work I had done the wait time was very sufficient. Thank you Ira Toyota of Hyannis.

If you do not come here for service…shame on you !!! Well taken care of…..

Service was friendly and efficient for my Toyota Care check-up. Love the black leather arm chairs in the waiting room!

Prompt attention to my vehicle without an appointment and excellent communication with my service advisor, Ismael.

Superior customer service, explaining & diagnosing the issue, providing for car rental during repair time, and even servicing the brakes due to the time the vehicle had to be there awaiting repair. Superior repair as well on a complex problem. Would repeat business and recommend to others

My car was done on time. Service was great. Appreciated the courtesy van. Thank you.

Got the car inspected late on a Saturday. Couldn’t have been nicer and more accommodating🌸🌸🌸